Peterborough. Social Services

Site: Peterborough - Charlotte St

Service: Homelessness Services

Description (Service) Provides outreach and support programs, initiatives to prevent homelessness, and funding for shelters. Services include: 
Homelessness Coordinated Response Team 
* consent-based collaborative case conferencing for people experiencing homelessness 
Social Services Homelessness Team 
* case managers do outreach to the emergency shelters, the Warming Room and street outreach to assist with:  
- case coordination 
- applications for social assistance 
- access to benefits 
Emergency After Hours Service provides assistance and referrals by phone for anyone seeking emergency shelter after hours. For non-emergency inquiries or for assistance during office hours, call the regular office phone number 
Also provides funding for the following services: 
24-hour Emergency Shelters operated 365 days per year - see separate listings for program details 
* Brock Mission for men 
* Cameron House for women 
* YES Shelter for Youth and Families 
Warming Room - see separate listing for program details 
* usually operates Nov to Apr overnight only 
Rent supplements 
* administered through community partners or attached to youth or chronic homelessness housing programs 
Clinical addiction and mental health services at the emergency shelters
Service Details
Hours Office: Mon-Fri 8:15 am-4:30 pm * Emergency After Hours Service: Mon-Fri 4:30 pm-8:15 am * Sat-Sun 24 hrs
Areas Served Peterborough (County of) ; City and County
Eligibility Ages: 16 year(s) and up
Application Call for information
Languages English ; Interpretive Services
Fees None
Address and Location
Located In Community Peterborough
Address & Map
178 Charlotte St
Peterborough, ON K9J 8S1
View MapQuest Map
Intersection George St and Charlotte St
Physical Access Fully Accessible
Contact Information
Office Phone 705-748-8830
Toll Free Phone 1-855-738-3755
After Hours Phone Emergency Shelter Service 705-740-6222 after-hours only
Fax 705-742-7358
Primary Contact Katie Hawley, Supervisor, Homelessness; Phone: 705-748-8830 ext 3206; Email:
Alternate Contact Dorothy Olver, Program Manager, Homelessness; Phone: 705-748-8830 ext 3635; Email:
Primary Executive Ellen Armstrong, Division Manager, Social Services; Email:
Mailing Address PO Box 4138 
178 Charlotte St 
Peterborough, ON K9J 8S1

Agency Overview

Locations for this Service